Professional Summary
Top-performing Mattress Firm Sleep Expert and product subject-matter expert with a B.S. in Computer Science
and ~5 years of store-operations experience. Blend front-line sales expertise, hands-on staff training, and
real full-stack software development — positioned to translate IT and cross-functional initiatives into clear,
engaging training content and documentation. Fast learner of new platforms and tools; CompTIA Network+ certified.
Core Skills
Training & Content: Subject-matter expertise · staff onboarding & coaching · technical writing & documentation · job aids, SOPs & user guides · storyboarding · fast self-learner of authoring tools (Articulate 360, Adobe Captivate)
Design & Technical: HTML · CSS · JavaScript · responsive web/page design · Adobe Photoshop (basic) · screen & video capture · Java · Python · SQL (MySQL) · Git/CI-CD
Tools: Microsoft Office — Advanced (Word, PowerPoint, Excel, Teams) · familiarity with Learning Management System (LMS) concepts · ticketing/support workflows
Professional: Stakeholder communication · cross-functional collaboration · organization & prioritization · adaptability · confidentiality · German (Professional)
Experience
Mattress FirmSeattle, WA
Sleep Expert (Sales)June 2021 – Present
- Serve as a product and sleep-science subject-matter expert, guiding customers through a digital, consultative experience and coaching peers on product knowledge and positioning.
- Translate complex product, financing, and process details into clear, customer-ready explanations — the same skill this role applies to IT training content.
- Earned “Million-Dollar Writer” (2023) for writing $1M+ in sales, plus Sleep Expert of the Year — Seattle North (2023), Top 50 Writer (5+ times), Sales & Service Award (8+ times), and Sleep Expert of the Month (2025, Periods 3 & 5).
- Maintain meticulous accuracy in order entry, customer records, and confidential personal/financial data across multiple systems.
Team Carolinas (Ingles Markets)Landrum, SC
Store ManagerAug 2018 – Apr 2021
- Onboarded, trained, and developed a team of up to 20 — including assistant managers — building product-knowledge and operational know-how that reduced turnover.
- Authored and maintained day-to-day operating procedures; identified and implemented process changes that improved store efficiency and inventory accuracy.
- Owned customer-experience standards and complaint resolution; managed inventory, cash handling, and bank deposits with full accountability.
Technical Projects — self-directed; designed, built, tested, and deployed
Retail Scheduling & Planning Web AppNode.js · Express · MySQL · self-hosted
Built a live web app that helps a retail team plan and visualize shift schedules, replacing manual, error-prone steps with an interactive interface — designed for non-technical daily users.
Family Web PlatformNode.js · Express · EJS · MySQL · CI/CD
Full-stack site with member accounts, notifications, and an in-app “What’s New” changelog that announces and explains new features to non-technical users — direct experience communicating change to an audience. Ships via an automated build-and-deploy pipeline.
Installable iOS Progressive Web AppJavaScript · Service Workers · Web Push · automated tests
Designed and built an offline-capable, installable iOS app with downloads, push notifications, lock-screen media controls, and a polished mobile UI — backed by 580+ automated tests and a structured QA process.
Self-Hosted Application InfrastructureLinux · Docker · NGINX · CI/CD · monitoring
Operate a self-managed Linux server running multiple containerized apps with reverse-proxy routing, automated deployments, monitoring dashboards, and scheduled database backups.
Education & Certifications
B.S., Computer Science — Rasmussen UniversitySeattle, WA · Jun 2024
GPA 3.85/4.0 · Coursework: Software Engineering, Software Security, QA in Software Engineering, Databases, Cloud Computing, Algorithms & Data Structures, Project Management.
Associate of Arts — Spartanburg Community CollegeSpartanburg, SC · 2018
GPA 3.54/4.0
CompTIA Network+Certified